Category: Customer Service

Customer Service in Business Process Outsourcing (BPO) involves delegating customer support functions to a third-party company specializing in handling various customer interactions. This approach allows businesses to streamline processes, focus on core operations, and ensure customer satisfaction through quality service. BPO customer service teams are trained to uphold the standards of good customer service, managing…

Once upon a time, in the bustling world of commerce, there was a concept that stood out as the cornerstone of success: Brand Marketing. It’s the story of how businesses, big and small, weave a narrative around their products and services. This tale isn’t just about selling; it’s about creating a legacy, a distinct identity…

Job hunting often involves more than just acing the interview. Appropriate post-interview etiquette often necessitates sending a follow-up email after an interview. Email follow-up After Interview Subject line? Optimizing your follow-up email subject line can be a powerful tool in your quest for job success, especially in the competitive field of sales. In the following…

Service marketing is a dynamic and integral part of today’s economy, focusing on promoting and selling intangible services. What is service marketing? Unlike product marketing, it emphasizes customer relationships and value creation in various sectors. What is Service Marketing Service marketing is the practice of promoting and selling intangible services, distinct from tangible products, by…

Change is an inherent part of the business world, necessitating both adaptation and foresight from all professionals involved. This notion holds especially true for market researchers, who must navigate an ever-evolving landscape of trends, technologies, and tactics. As we delve into the scope of the significant challenges for marketing research in 2024, we will explore…